Privacy policy

At Rock'N Deli, protecting your privacy is a priority. This privacy policy explains what information we collect, how we use it, the conditions under which we may share it, and the choices you have regarding this information.

Last update: 05/06/25

1. collection of personal information
We collect certain information when you interact with us, including :

• First and last name
• Your e-mail address
• Telephone number
• Food preferences or comments (if any)
• IP address and browsing data (via cookies)

This information may be collected when you :

• Fill out an online form
• Subscribe to our newsletter
• Book online or place an order
• Contact us by e-mail or through our social networks

2. Use of information
The information collected is used to :

• Provide you with our services (e.g., order confirmation)
• Send you news or promotions (with your consent)
• Improve your customer experience
• Respond to your requests or comments
• Analyze website traffic and improve content

3. Sharing information
Your data is never sold. It may be shared with third parties only in the following cases:

• With trusted service providers (e.g. ordering platform, newsletter)
• When required by law or governmental authority
• To protect our legal rights or in the event of fraud
• These third parties are contractually bound to protect your data

4. Cookies and similar technologies
We use cookies to :

• Facilitate navigation on our site
• Analyze usage trends (via Google Analytics or similar tools)
• Improve our services
• You can disable cookies by changing your browser settings, but some functionality may be affected.

5. Data retention and security
Data is retained only as long as necessary for its intended use. We apply technical and organizational measures to ensure their security, including :

• Secure hosting in Canada or compliant jurisdictions
• Encryption of communications
• Access restricted to authorized persons only

6. Your rights
In accordance with Bill 25, you have the right to:

• Access your personal information
• Request rectification or deletion
• Withdraw your consent at any time
• File a complaint with the Commission d'accès à l'information du Québec
• To exercise these rights, please contact us at : sysadmin@rockndeli.com

7. Person responsible for the protection of personal information
Name: Julia Kolta
E-mail: sysadmin@rockndeli.com
Telephone: 514-213-5250
8. Policy changes
We reserve the right to change this policy. Any updates will be posted on this page with the revision date.
Thank you for trusting Rock'N Deli.
Your privacy is important to us, as is every ingredient in our recipes.